Terms, Conditions & Privacy

Lieve Stad applies the following conditions to orders placed via the site (www.lievestad.com). By placing an order you agree to the terms and conditions of Lieve Stad.

These conditions are subject to change. It is your responsibility to read it regularly, as the terms and conditions that apply at the time of entering into the relevant agreement (as set out below) or of using this website.

Article 1 Lieve Stad company information
Lieve Stad VOF
Marnixstraat 310D
1016XT Amsterdam
Email: info@lievestad.com
Website: www.lievestad.com
Chamber of Commerce number: 75651068
VAT number: 860353059

Article 2 Your data and visit to the website
The data you provide via this website will be processed according to the privacy conditions that Lieve Stad applies in article 10. By using the site www.lievestad.com, you consent to the processing of the information and you declare that all information provided and data match truth and reality.
If you do not provide us with all the information we need, you will not be able to place your order.
When you place an order through this website, you indicate that you are over 18 years of age and legally eligible to enter into agreements.

Article 3 Delivery
Lieve Stad only delivers in the Netherlands. The delivery is made by PostNL and can be followed via Track & Trace. You will receive the Track & Trace code by e-mail from PostNL. T-shirts are shipped as a letterbox package, unless the order contains 4 or more T-shirts. When ordering 4 or more T-shirts and when ordering the sweater, it will be sent as a package. Lieve Stad strives to deliver within 8 working days. Although we strive to deliver within the stated timeframe, delays may arise due to unexpected events. In the unlikely event that the delivery does not take place within 30 days, you can cancel the order.

Article 4 Risk and ownership agreement of the products
The product risks will be your responsibility from the moment of delivery.
Ownership of the products will pass to you once we have received full payment of all amounts due in respect of the products.

Article 5 Establishment of the agreement
To place an order you must follow the online purchase procedure and click on “Checkout”. After you have done so, you will receive an email to confirm your order (“Order Confirmation”). You will be informed by email that your order has been shipped (“Shipment Confirmation”). In which case you will receive a Track & Trace number.

Article 6 Price and payment
The prices listed on www.lievestad.com include the statutory VAT.
Subject to misprints, typesetting errors and price changes. Lieve Stad only accepts payment via iDeal. During the ordering process you will be directed to your bank to complete the payment. You have the option to pay via iDeal if you use online banking. Your payment will be immediately debited from your account.

Article 7 Statutory right of withdrawal / Return policy
Lieve Stad accepts returns within 14 days, counted from the moment the product is delivered. Returns must be in their original condition. This means that items must not be damaged, dirty, washed, altered or worn (other than trying on the item) and that labels have not been removed. The return cost of an order under the 4 T-shirts is € 1.95. Return costs of an order with more than 4 T-shirts and / or 1 or more sweaters is € 2.95. These return costs are for the customer and are deducted from the amount to be refunded. Return shipments can be requested on the Lieve Stad site by filling in the return form . Once requested, you will receive a return label by email, which must be printed and affixed to the return shipment. If the return shipment does not meet the aforementioned conditions, the return shipment will be sent back to the customer. In that case, no money will be refunded and additional costs with regard to return will be charged to the customer.

Article 8 Guarantee
If the items you have purchased are defective, Lieve Stad will fully comply with the legal warranty regulations. If you have a complaint as a result of obvious material or manufacturing defects in goods delivered by us, including transport damage, you can notify us by returning the goods immediately using the return form, which can be found on the site of Lieve Stad under return.

Article 9 Privacy
Any information you provide through www.lievestad.com will be treated with the utmost discretion. The information only serves to process orders. Lieve Stad will not sell information to third parties and will only disclose information to third parties involved in the order.

Article 10 Change of conditions
Lieve Stad reserves the right to change the terms and conditions from time to time without prior notice to you. The version applicable to you is the version available on www.lievestad.com at the time of placing your order.

Article 11 Comments and suggestions
Your comments and suggestions are most welcome. Send us your comments and suggestions at info@lievestad.com. You can also report complaints here. Complaints will be answered within 10 working days

Article 12 Applied law
The use of our website and the agreements to purchase
products through this website are subject to Dutch law.
Last updated 28/05/2021.